Privacy Policy

American Lighting & Electrical Services
Last Updated: April 10, 2025

At American Lighting & Electrical Services, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website (americanlightingusa.com), phone, email, or in-person services. If you have any questions, please contact us at [email protected] or 561-689-4854.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  • Name, email address, phone number, and physical address when you request a quote, schedule a service, or contact us.
  • Payment details (e.g., credit card or bank information) when you pay for our services.
• Service-Related Information: Details about your property or project (e.g., electrical panel specs, site conditions) provided during consultations or service requests.
• Website Usage Data: Non-personal information like your IP address, browser type, and pages visited, collected automatically when you use our website.
• Communications: Records of your calls, emails, or texts with us for service coordination or customer support.

2. How We Collect Information

• Directly from You: When you fill out a quote request form, call us, email us, or provide details during a service visit.
• Automatically: Through cookies and similar technologies on our website to improve your experience and track usage trends.
• From Third Parties: Occasionally from partners (e.g., manufacturers or referral services) if you’ve consented to share your information with us.

3. How We Use Your Information

We use your information to:

• Provide and manage our electrical, lighting, and sign services, including scheduling, invoicing, and follow-ups.
• Respond to your inquiries, provide quotes, and coordinate emergency services.
• Process payments securely and maintain accurate financial records.
• Communicate with you via phone, email, or text about your project, warranty updates, or service reminders.
• Improve our website and services by analyzing usage patterns and customer feedback.
• Comply with legal obligations, such as tax reporting or safety regulations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only in these cases:

• Service Providers: With trusted third parties (e.g., payment processors, IT support) who assist us in delivering our services, bound by confidentiality agreements.
• Manufacturers: To process warranty claims or order parts specific to your project (e.g., flagpole components, EV chargers).
• Legal Requirements: If required by law, such as in response to a court order or government request.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity.

5. How We Protect Your Information

• We use industry-standard security measures (e.g., encryption for online payments, secure storage for physical records) to protect your data from unauthorized access, loss, or misuse.
• Access to your information is limited to trained staff who need it to perform their duties.
• While we strive to keep your data safe, no system is 100% secure. We will notify you promptly if a data breach occurs that affects your personal information.

6. Your Choices

• Communication: You can opt out of non-essential emails or texts (e.g., promotional messages) by replying “STOP” to texts or clicking “Unsubscribe” in emails. Note that you’ll still receive essential service-related communications (e.g., invoices, appointment confirmations).
• Access and Updates: You may request to review or update your personal information by contacting us.
• Cookies: You can disable cookies in your browser settings, though this may limit some website functionality.

7. Third-Party Links

Our website may contain links to external sites (e.g., manufacturer pages, review platforms). We are not responsible for the privacy practices of these sites. Please review their policies separately.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we’ve collected such data, we will delete it promptly.

9. Retention of Information

• We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., completing your project, honoring warranties, meeting legal requirements).
• For example, service records may be retained for up to 7 years for tax and warranty purposes, after which they are securely destroyed.

10. Changes to This Privacy Policy

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated “Last Updated” date. Continued use of our services after changes indicates your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out:

• Phone: 561-689-4854
• Email: [email protected]
• Address: Suite 34 – 7535 Garden Rd, Riviera Beach, FL 33404

Thank you for trusting American Lighting & Electrical Services. With over 40 years of experience, we’re dedicated to providing exceptional electrical and lighting solutions in West Palm Beach and South Florida while respecting your privacy every step of the way.